# Product support **URL:** https://forums.balena.io/c/product-support/42.md [Latest](https://forums.balena.io/latest.md) · [Categories](https://forums.balena.io/categories.md) · [Tags](https://forums.balena.io/tags.md) --- ## [About the Product support category](https://forums.balena.io/t/about-the-product-support-category/546)
**Author:** [@imrehg](https://forums.balena.io/u/imrehg)\ **Replies:** 0\ **Last updated:** [February 1, 2017, 5:19pm UTC](https://forums.balena.io/t/about-the-product-support-category/546 "2017-02-01T17:19:48Z")
Everything balenaCloud and related balena products – if you have questions around usage, product suggestions or feature requests, perhaps an issue you need help to debug, then this is the category for you! If you have o… --- ## [Cannot flash LinuxMint ](https://forums.balena.io/t/cannot-flash-linuxmint/379225)
**Author:** [@Lucashobbs](https://forums.balena.io/u/Lucashobbs)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 7:16am UTC](https://forums.balena.io/t/cannot-flash-linuxmint/379225 "2026-10-23T07:16:48Z")
I am using balenaEtcher version 2.1.7 on a Mac laptop with an M1 chip, running Mac OS Tahoe 26.6.2. I am trying to create a bootable USB drive of LinuxMint so I can make an old PC sitting in the corner usable again. I … --- ## [Hello World doesn't build on Raspberry Pi Zero W](https://forums.balena.io/t/hello-world-doesnt-build-on-raspberry-pi-zero-w/379305)
**Author:** [@Richard35](https://forums.balena.io/u/Richard35)\ **Replies:** 5\ **Last updated:** [October 15, 2026, 4:37pm UTC](https://forums.balena.io/t/hello-world-doesnt-build-on-raspberry-pi-zero-w/379305 "2026-10-15T16:37:36Z")
Hi guys. I’m a newby to Balena so I am working through the Getting started with Raspberry Pi zero documentation. I’ve created the fleet and can see my device is on line. When I run the cpommand - balena fleet list I see … --- ## [Setting NVMe host memory](https://forums.balena.io/t/setting-nvme-host-memory/379312)
**Author:** [@mpilone](https://forums.balena.io/u/mpilone)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 10:28pm UTC](https://forums.balena.io/t/setting-nvme-host-memory/379312 "2026-10-14T22:28:22Z")
I’m using a RPi CM5 on a custom compute board. I have an NVMe SSD on the board via PCIe. I noticed in the kernel log the message: Oct 13 17:00:01 localhost kernel: nvme nvme0: min host memory (32 MiB) above limit (0 MiB… --- ## [Etcher Pro version 1.14.3 cannot flash via file](https://forums.balena.io/t/etcher-pro-version-1-14-3-cannot-flash-via-file/368228)
**Author:** [@Chris0135](https://forums.balena.io/u/Chris0135)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 7:08am UTC](https://forums.balena.io/t/etcher-pro-version-1-14-3-cannot-flash-via-file/368228 "2026-10-14T07:08:13Z")
Hi guys, My etcher for some reason can no longer see files on usb sticks. When I select burn by file, it just shows an empty directory of /root/mnt. I’ve tried multiple different usbs with different formats on differen… --- ## [how to revert balena supervisor upgrade](https://forums.balena.io/t/how-to-revert-balena-supervisor-upgrade/379288)
**Author:** [@berkayg](https://forums.balena.io/u/berkayg)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 5:34pm UTC](https://forums.balena.io/t/how-to-revert-balena-supervisor-upgrade/379288 "2026-10-13T17:34:56Z")
I ran an upgrade for supervisor but has been stuck on legacy one i guess. how can I revert this? there is no revert option on dashboard. core container couldnt also find dbus env variable I had to provide it like this… --- ## [Resetting network settings offline](https://forums.balena.io/t/resetting-network-settings-offline/379132)
**Author:** [@pinter](https://forums.balena.io/u/pinter)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 4:46pm UTC](https://forums.balena.io/t/resetting-network-settings-offline/379132 "2026-09-29T16:46:39Z")
Hi all, I was wondering if there is any way to reset network settings with physical access to the device? The nightmare scenario for me is someone making a mistake while setting a static IP and a device becoming unrecove… --- ## [BalenaOS Support for Intel NUC with Panther lake chipset](https://forums.balena.io/t/balenaos-support-for-intel-nuc-with-panther-lake-chipset/378822)
**Author:** [@Psynox](https://forums.balena.io/u/Psynox)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 11:26am UTC](https://forums.balena.io/t/balenaos-support-for-intel-nuc-with-panther-lake-chipset/378822 "2026-09-21T11:26:01Z")
Does balenaOS currently support Intel Panther Lake chips (used in the newer Intel NUC models)? I’m running an Intel NUC with a Panther Lake processor, and WiFi isn’t being detected at all (no wlan0 device shows up in nmc… --- ## [Migration request: Jetson AGX Orin Devkit 64GB from 7.0.3+rev1 to 7.9.4+rev1](https://forums.balena.io/t/migration-request-jetson-agx-orin-devkit-64gb-from-7-0-3-rev1-to-7-9-4-rev1/378865)
**Author:** [@JoaoRodrigues](https://forums.balena.io/u/JoaoRodrigues)\ **Replies:** 2\ **Last updated:** [September 12, 2026, 4:56am UTC](https://forums.balena.io/t/migration-request-jetson-agx-orin-devkit-64gb-from-7-0-3-rev1-to-7-9-4-rev1/378865 "2026-09-12T04:56:49Z")
Hello, We would like guidance and any required custom balenaOS image or migration steps to migrate our Jetson AGX Orin Devkit 64GB devices from balenaOS 7.0.3+rev1 to 7.9.4+rev1. This is similar to the migration previo… --- ## [OS v8 on x86 bricked a device](https://forums.balena.io/t/os-v8-on-x86-bricked-a-device/378734)
**Author:** [@pinter](https://forums.balena.io/u/pinter)\ **Replies:** 14\ **Last updated:** [September 10, 2026, 6:42pm UTC](https://forums.balena.io/t/os-v8-on-x86-bricked-a-device/378734 "2026-09-10T18:42:20Z")
Hi all. I don’t have a lot of info to share because this just happened. We have some x86 devices that got updated to OS v8.0.0. I ran into an issue where one of my containers was not starting because I have a gate that c… --- ## [Unstable Wi-Fi connection on Raspberry Pi 5 with some routers](https://forums.balena.io/t/unstable-wi-fi-connection-on-raspberry-pi-5-with-some-routers/378456)
**Author:** [@lnfernoo](https://forums.balena.io/u/lnfernoo)\ **Replies:** 4\ **Last updated:** [September 3, 2026, 6:59pm UTC](https://forums.balena.io/t/unstable-wi-fi-connection-on-raspberry-pi-5-with-some-routers/378456 "2026-09-03T18:59:04Z")
Title: Unstable Wi-Fi connection on Raspberry Pi 5 with some routers Hi, I’m experiencing intermittent Wi-Fi connectivity on several Raspberry Pi 5 devices running balenaOS. The issue only seems to occur with certain … --- ## [How to update balenaRootCA on already-provisioned devices without SSH (2026)?](https://forums.balena.io/t/how-to-update-balenarootca-on-already-provisioned-devices-without-ssh-2026/378730)
**Author:** [@BalenaAndMe](https://forums.balena.io/u/BalenaAndMe)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 6:12pm UTC](https://forums.balena.io/t/how-to-update-balenarootca-on-already-provisioned-devices-without-ssh-2026/378730 "2026-09-03T18:12:37Z")
Goal: Update balenaRootCA on already-deployed, in-field devices programmatically, without SSH access so they can operate behind networks with MITM/SSL-inspecting firewalls (Cato, Zscaler, etc.). Context: We’ve built a c… --- ## [Balena Integration to CI/CD](https://forums.balena.io/t/balena-integration-to-ci-cd/371396)
**Author:** [@jenish1231](https://forums.balena.io/u/jenish1231)\ **Replies:** 6\ **Last updated:** [September 3, 2026, 5:54pm UTC](https://forums.balena.io/t/balena-integration-to-ci-cd/371396 "2026-09-03T17:54:54Z")
I am trying to deploy balena images through CI/CD. Currently, I have 4 fleets, and I have to build images for all 4 fleets which takes certain time to build and deploy. There are requirements where more fleets needs to b… --- ## [Encoding issue in Balena Cloud UI](https://forums.balena.io/t/encoding-issue-in-balena-cloud-ui/378759)
**Author:** [@avanmalleghem](https://forums.balena.io/u/avanmalleghem)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 12:12pm UTC](https://forums.balena.io/t/encoding-issue-in-balena-cloud-ui/378759 "2026-08-31T12:12:07Z")
Hi team, The log viewer in the balenaCloud dashboard appears to decode device logs in no-UTF-8 (or at least not something we can change in settings), so any non-ASCII character in a log line renders wrongly Symptom My… --- ## [supervisor 19.0.8 upgrade issues](https://forums.balena.io/t/supervisor-19-0-8-upgrade-issues/378746)
**Author:** [@Malharwood](https://forums.balena.io/u/Malharwood)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 8:30am UTC](https://forums.balena.io/t/supervisor-19-0-8-upgrade-issues/378746 "2026-08-24T08:30:14Z")
Hello all, I have just tried upgrading the supervisor on some of my devices to Supervisor v19.0.8 .. There were no errors I saw during the process, but the devices lost heartbeat while maintaining cloudlink. Looking a… --- ## [Seeed reComputer R1000 (CM4) + BalenaOS: PCA9535 I2C expander (0x21) unreachable — WM1302 LoRa concentrator stuck at 0xFF](https://forums.balena.io/t/seeed-recomputer-r1000-cm4-balenaos-pca9535-i2c-expander-0x21-unreachable-wm1302-lora-concentrator-stuck-at-0xff/378214)
**Author:** [@thadem](https://forums.balena.io/u/thadem)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 8:49am UTC](https://forums.balena.io/t/seeed-recomputer-r1000-cm4-balenaos-pca9535-i2c-expander-0x21-unreachable-wm1302-lora-concentrator-stuck-at-0xff/378214 "2026-08-13T08:49:59Z")
Hardware: Seeed reComputer R1000 / R1013-10 (Raspberry Pi CM4, BalenaOS) WM1302 LoRaWAN concentrator (SPI variant, /dev/spidev0.1) Problem: The WM1302 SX1302 concentrator always reads chip version is 0xFF and fails t… --- ## [Secure Boot + FDE fails on Dell OptiPlex 7020 (2024, 13th Gen Intel) – TPM stays empty, "Operating system has no signature" error](https://forums.balena.io/t/secure-boot-fde-fails-on-dell-optiplex-7020-2024-13th-gen-intel-tpm-stays-empty-operating-system-has-no-signature-error/378457)
**Author:** [@rainern](https://forums.balena.io/u/rainern)\ **Replies:** 2\ **Last updated:** [August 12, 2026, 8:11pm UTC](https://forums.balena.io/t/secure-boot-fde-fails-on-dell-optiplex-7020-2024-13th-gen-intel-tpm-stays-empty-operating-system-has-no-signature-error/378457 "2026-08-12T20:11:35Z")
Hardware: Dell OptiPlex 7020 (2024 refresh, Intel 13th Gen Core CPU, Intel UHD Graphics 770/Intel PTT fTPM) Device type: generic-amd64 balenaOS 7.7.0+rev1 (also tried latest via dashboard download) Setup steps perform… --- ## [Upgrading balenaOS from 5.3.21+rev3 to 7.03](https://forums.balena.io/t/upgrading-balenaos-from-5-3-21-rev3-to-7-03/378579)
**Author:** [@Aindriu](https://forums.balena.io/u/Aindriu)\ **Replies:** 0\ **Last updated:** [August 4, 2026, 3:16pm UTC](https://forums.balena.io/t/upgrading-balenaos-from-5-3-21-rev3-to-7-03/378579 "2026-08-04T15:16:18Z")
Hi, I want to upgrade my fleet of AGX Orins to balenaOS 7.03, device type - Nvidia Jetson AGX Orin Devkit 64GB Currently my devices are device type Nvidia Jetson AGX Orin Devkit 32GB, as no type for the 64GB dev kits e… --- ## [xinit: giving up - balenalabs/browser-aarch64 with balenaOS 3.0](https://forums.balena.io/t/xinit-giving-up-balenalabs-browser-aarch64-with-balenaos-3-0/368308)
**Author:** [@Alex.Hal](https://forums.balena.io/u/Alex.Hal)\ **Replies:** 6\ **Last updated:** [July 30, 2026, 11:50am UTC](https://forums.balena.io/t/xinit-giving-up-balenalabs-browser-aarch64-with-balenaos-3-0/368308 "2026-07-30T11:50:55Z")
Hello all, After the new 3.0 update of BalenaOs, I’m struggling with the balena browser. It has worked for many months with the old BalenaOs versions. (\< 3.0) It seams that something is wrong with the X11 server. 2023… --- ## [Secure boot on Dell Optiplex 7020 not working](https://forums.balena.io/t/secure-boot-on-dell-optiplex-7020-not-working/378458)
**Author:** [@rainern](https://forums.balena.io/u/rainern)\ **Replies:** 2\ **Last updated:** [July 27, 2026, 5:55am UTC](https://forums.balena.io/t/secure-boot-on-dell-optiplex-7020-not-working/378458 "2026-07-27T05:55:07Z")
Hi Balena Team, we are trying to install the secure boot image of balena os to an Dell Optiplex 7020. The non secure boot image is working without any problem. So if we try to install we clear tpm, clear keys and put t… --- ## [Help finding a hard error in Chromium / Balena Browser](https://forums.balena.io/t/help-finding-a-hard-error-in-chromium-balena-browser/378249)
**Author:** [@leejenson](https://forums.balena.io/u/leejenson)\ **Replies:** 11\ **Last updated:** [July 21, 2026, 4:00pm UTC](https://forums.balena.io/t/help-finding-a-hard-error-in-chromium-balena-browser/378249 "2026-07-21T16:00:30Z")
Hi, I am displaying an operational rota with Balena-Browser. Works ok until the website issues a refresh. It does this every 5 minutes so support unattended displays. When it refreshes, the whole page turns white. If I… --- ## [USB hotplug for USB serial devices](https://forums.balena.io/t/usb-hotplug-for-usb-serial-devices/375570)
**Author:** [@benfrancis](https://forums.balena.io/u/benfrancis)\ **Replies:** 13\ **Last updated:** [July 21, 2026, 2:23pm UTC](https://forums.balena.io/t/usb-hotplug-for-usb-serial-devices/375570 "2026-07-21T14:23:15Z")
What is the current recommended way to handle USB serial devices being plugged in? I am working on porting an open source IoT gateway to balenaOS for the commercial pilot of an IoT hub product. The gateway has an add-on… --- ## [Is belenaCloud FedRAMP Compliant?](https://forums.balena.io/t/is-belenacloud-fedramp-compliant/378346)
**Author:** [@ZeHolyQofPower](https://forums.balena.io/u/ZeHolyQofPower)\ **Replies:** 1\ **Last updated:** [July 20, 2026, 7:05pm UTC](https://forums.balena.io/t/is-belenacloud-fedramp-compliant/378346 "2026-07-20T19:05:37Z")
I’m evaluating potentially using belenaCloud at my workplace, but we have extra rules and requirements that often times rules out very cool or useful services. I spent some time searching online and even looked through … --- ## [Raspberrypi5: stage-1 "balena bootloader" kexec retry loop causes multi-minute black-screen boots](https://forums.balena.io/t/raspberrypi5-stage-1-balena-bootloader-kexec-retry-loop-causes-multi-minute-black-screen-boots/378281)
**Author:** [@HakanL](https://forums.balena.io/u/HakanL)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 6:30pm UTC](https://forums.balena.io/t/raspberrypi5-stage-1-balena-bootloader-kexec-retry-loop-causes-multi-minute-black-screen-boots/378281 "2026-07-14T18:30:58Z")
On CM5 (balenaOS 7.4.0+rev1), the stage-1 kernel (balena\_stage2 maxcpus=0) adds ~65s before the real kernel starts, and on unclean resets it intermittently enters a retry loop: ~45s dark, ~23s with DHCP networking up (IC… --- ## [Using a second drive](https://forums.balena.io/t/using-a-second-drive/378293)
**Author:** [@pinter](https://forums.balena.io/u/pinter)\ **Replies:** 2\ **Last updated:** [July 13, 2026, 5:41pm UTC](https://forums.balena.io/t/using-a-second-drive/378293 "2026-07-13T17:41:23Z")
Quick question, are there any guides for how to use a second drive on a balena device? I want to boot off an SD card and I will have an NVMe plugged in to the device. I would like one of my containers to access that driv… --- ## [rpi5: balenaOS hangs at boot from NVMe with Phison E8 controller(ASPM issue)](https://forums.balena.io/t/rpi5-balenaos-hangs-at-boot-from-nvme-with-phison-e8-controller-aspm-issue/378286)
**Author:** [@pinter](https://forums.balena.io/u/pinter)\ **Replies:** 0\ **Last updated:** [July 9, 2026, 3:20am UTC](https://forums.balena.io/t/rpi5-balenaos-hangs-at-boot-from-nvme-with-phison-e8-controller-aspm-issue/378286 "2026-07-09T03:20:00Z")
Device / Environment Device type: Raspberry Pi 5 (8GB) balenaOS version: 6.x 7.x NVMe adapter: Geekworm X1002 (PCIe FFC, no HAT+ EEPROM) Drive: 128GB, Phison E8 controller (lspci: 1987:5008 “Phison Electronics Corporati… --- ## [Adding another parameter to cmdline.txt](https://forums.balena.io/t/adding-another-parameter-to-cmdline-txt/266276)
**Author:** [@n42](https://forums.balena.io/u/n42)\ **Replies:** 14\ **Last updated:** [July 9, 2026, 2:52am UTC](https://forums.balena.io/t/adding-another-parameter-to-cmdline-txt/266276 "2026-07-09T02:52:54Z")
Hi, I was wondering if there was a way to add a cmdline.txt option from the Balena cloud dashboard? We need to add a parameter, which we did on the SD card, but when we upgraded balena it was removed. We want to make s… --- ## [This is not a partial outage](https://forums.balena.io/t/this-is-not-a-partial-outage/378260)
**Author:** [@talksik](https://forums.balena.io/u/talksik)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 4:24pm UTC](https://forums.balena.io/t/this-is-not-a-partial-outage/378260 "2026-07-08T16:24:27Z")
I see the status page showing “Partial outage”, but I cannot login via balena cli view fleets, manage devices, push updates, ssh, etc. despite being on a paid plan, the entire API is down which means it only allows me … --- ## [Hello, trying to install Zorin, issues with no program to run on my flash drive.](https://forums.balena.io/t/hello-trying-to-install-zorin-issues-with-no-program-to-run-on-my-flash-drive/378263)
**Author:** [@lawrence](https://forums.balena.io/u/lawrence)\ **Replies:** 0\ **Last updated:** [July 7, 2026, 10:24pm UTC](https://forums.balena.io/t/hello-trying-to-install-zorin-issues-with-no-program-to-run-on-my-flash-drive/378263 "2026-07-07T22:24:58Z")
Hello, trying to install Zorin, issues with no program to run on my flash drive. --- ## [USB3.0 on Rapsberry pi Compute Module 5](https://forums.balena.io/t/usb3-0-on-rapsberry-pi-compute-module-5/378209)
**Author:** [@antoineschmider](https://forums.balena.io/u/antoineschmider)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 4:40pm UTC](https://forums.balena.io/t/usb3-0-on-rapsberry-pi-compute-module-5/378209 "2026-07-02T16:40:24Z")
Dear Support team, Board: Oratek Tofu5 with CM5 OS: balenaOS 6.12.61-v8-16k Comparison: Raspberry Pi OS 6.12.75+rpt-rpi-2712 Summary On the Tofu5 carrier, USB 3.0 devices plugged into a Microchip USB5744 hub (0424:… [Next page](https://forums.balena.io/c/product-support/42.md?page=1)